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This course is a customized process designed to be flexible to fit each client's particular needs based upon its industry,
its products, and the acceptable group norm that exists within each type of buyer of its goods and services. As a result,
this process ranges from a minimum of five weeks to a maximum of eight weeks considering the industry as well as what your
particular company's training needs analysis reveals.
For example, below is the same basic course outline but customized topically for another client's needs:
TOPICS OF STUDY:
Preparing for Success
The Dynamics of Effective Telecommunication
Customer Telesales & Service Dynamics
The Power of Attitude
The Power of Questions
Closing Sales & Cross Selling
You can see how the basic course is the same but with some tailored modifications. Subjects like the Power of Voice,
Handling The Telephone, and Managing Objections are still covered. The duration is modified somewhat and the course content
is condensed.
The typical course length is seven weeks consisting of a kickoff meeting plus six lesson to follow.
Capital Leadership Associates
"INCREASING THE VALUE OF HUMAN CAPITAL"
LEADERNOMICS® registered trademark of Mark D. Campo
copyright© 2004
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